 Shipping Policy & TimesFree shipping itemsGet FREE SHIPPING on orders valued over $70 that are shipping within the continental USA without hidden fees. At KBcarstuff, 99% of all items have Free Shipping, which means no worries about extra costs on the vast majority of auto accessories for your vehicle.Shipping costs for non-Free Shipping itemsShipping costs can also be viewed in your Shopping Cart before finalizing your purchase. The exact shipping price and time varies, depending on product size, delivery method, and other factors.Shipping / Delivery TimesEstimated shipping timeThe estimated shipping time of your item(s) is available at the Order Status Page. Next to each item in your order is an estimated time for your item(s) to leave the manufacturer warehouse. Delivery time Because our products ship from warehouses and manufacturers across the US, exact shipping method and times will vary by item. Also, your items may not ship together or arrive at the same time. Expedited shipping When available, expedited shipping options will be offered to you in your cart. **Please note: orders shipped with expedited delivery options are not eligible for KBcarstuff's Free Shipping. Your shipping cost can be viewed in your Shopping Cart before making a purchase final. Canadian & International Orders Shipping Rates Some Canadian & International orders are subject to additional shipping fees, and are not eligible for Free Shipping offers. If you would like to determine the shipping costs before placing your order, please call 1-877-522-2701, or email us at customerservice@kbcarstuff.com. Be ready with the items you want to order and the exact address to which they will be shipping.For International orders placed online, a KBcarstuff Sales Representative will contact you within 1-2 business days by phone or email to confirm your total order price and shipping rates. Customs and Brokerage Fees Canadian orders may be subject to tariffs, customs duties, brokerage fees and associated assessments. These fees may include Import Duties, Value Added Taxes (VAT) and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by KBcarstuff does not include any of these fees. Customs fees are normally charged by the company delivering the package. **Please Note: Customers are responsible for return shipping costs on packages that are refused or sent back to KBcarstuff due to unexpected tariffs and customs fees. Alaska, Hawaii, and U.S. Territories In many cases, KBcarstuff can ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply proceed through checkout as usual.**Please Note: When we are able to ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories, they will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.If you would like to determine the shipping costs before placing your order, please email us at customerservice@KBcarstuff.com. Include the items you wish to order and the exact address they will be shipping to. We'll email you a shipping quote for the items you want within 1-2 business days. APO / FPO Unfortunately, we are unable to offer APO/FPO shipping at this time. We hope to offer this service in the future. LTL Freight Items Free Freight does not apply to truck or freight shipments typical of oversized items. Some of the items we sell exceed the size limits for standard ground shipping and must be sent by truck or freight delivery. These items are labeled as oversized on their product information page, and will not feature the Free Shipping icon. Please allow 7 to 10 business days for delivery once the item has been shipped. A carrier representative will call you to schedule a convenient time to deliver your item. Someone over the age of 18 may be required to be present to sign for the delivery and ID will be required for verification purposes.Please be aware that your order will be delivered on a Tractor Trailer type vehicle and reasonable access needs to be available for the driver to safely maneuver his vehicle. The driver is only required to deliver your order to the Curb. Inside Delivery is not available for your order. It may also be necessary for someone to assist the Delivery Driver to safely unload your order if a Lift Gate is not available or requested. If Access or Assistance is going to be an issue, you may request to pick up your order at the Freight Companies Loading Dock at no additional charge to you. Packaging Damage Prior to signing for your order please make sure to inspect the Packaging for any signs of damage. If any substantial damage is present that you feel may have affected your item please refuse the shipment and Do Not Sign the Delivery Receipt. Once the order is refused, please contact us promptly at customerservice@kbcarstuff.com or call 1-877-522-2701 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order.If the damage to the package is minor and you feel your order has not been affected you can still accept the shipment but make sure to note the delivery receipt with the exact nature of the damage and write on the delivery receipt Subject to Concealed Damage. Concealed Damage Immediately after receiving you order open and inspect your item for any signs of Concealed Damage. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hrs after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible digital photos should also be taken to further support any claims. Once you have contacted the carrier, please contact us promptly at customerservice@kbcarstuff.com or call 1-877-522-2701 and speak to one of our Customer Service Specialists so we can complete the claim and process a replacement order. Freight Confirmation Some items require special handling and must be checked by KBcarstuff.com prior to shipping. A KBcarstuff shipping specialist will contact you by phone to confirm the details of your order. Shipping FAQ
How long will delivery take? Because our products ship from different warehouses in different states, shipping times to your address will vary. The estimated time for your item to leave the warehouse is listed directly below price of each individual product page. Please allow an additional 1 to 5 business days after the shipment date for delivery. Can I get my order faster? For expedited shipping options, please email us at customerservice@kbcarstuff.com. We'll contact you with the express delivery options for your items. **Please note: orders shipped with expedited delivery options are not eligible for KBcarstuff's Free Shipping. Can I select the shipping company for my order? KBcarstuff uses the best possible shipping method for your order's delivery. The shipping company used to handle your order will vary by item, manufacturer or fulfillment center. At this time, we cannot change the shipping method used for your item(s) on request.For expedited shipping options, please email us at customerservice@KBcarstuff.com. We'll contact you with the express delivery options for your item(s), if available. **Please note: to be eligible for Free Shipping, KBcarstuff must select the shipping company and method for your item. Express shipping options are not eligible for our Free Shipping offers. Can I ship to a different address? Absolutely! After you proceed to checkout, enter the address where you'd like your order delivered to in the "Shipping Address" field.Please enter your billing address in the "billing address" field, and make sure it's the same address that appears on your monthly statement. Once you complete your order please email customerservice@KBcarstuff.com with your order information, and advise us that you are having your order shipped to an alternate address. For security reasons we may request additional information. Will all of my items arrive at the same time? Because we work directly with the manufacturers, items may ship at different times from various locations in separate boxes. Therefore, we cannot assure you that items will ship together or arrive at the same time. Will I receive a tracking number for my order? We usually receive a tracking number from our manufacturers when your order ships. We then email this tracking number to you within 24 hours of your order shipping out, so you can easily track your package(s) from the factory to your door. You can also retrieve a tracking number when you check your Order Status. If a tracking number is available, it will show in the "shipping status" column. Each tracking number is linked to the shipper's website for updated package status and estimated delivery date.A tracking number may not be available for your order if the item has not shipped yet, is still being custom-manufactured for your vehicle, or if the direct-ship vendor for your item does not provide tracking numbers. Can I give the delivery driver special instructions? At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbor, leave package on porch, etc.). You may leave a note on for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.Once your item has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s). Will I have to sign for my package? For your security, our manufacturers may require a signature for delivery. You may leave a note for the driver with special instructions, however, the delivery of the package is still at the discretion of the driver. |
