 Learn About Our Easy Returns
Return policyThe vast majority of products available at KBcarstuff are returnable. To initiate a return, you must request a Return Authorization Number (RA#) within 30 days of receipt of the product. All items must have an RA# and be received in a new, unused and ready-to-sell condition (including all original packaging, parts, and paperwork) to receive a refund, excluding any shipping costs. Some products require a 20% restocking fee and are subject to inspection before a credit is issued. KBcarstuff does not accept returns on used items, custom-ordered products or items shipped via truck freight. International orders cannot be returned or exchanged unless the item is defective or in the case of an error on our part. KBcarstuff will not reimburse labor charges or installation fees under any circumstances. Nor will KBcarstuff reimburse for any damages incurred during installation or use of product.Return procedureAll return items require a Return Authorization Number (RA#). To get an RA#, log in to Order Status with your email address and password/order number and select the "Return Items" link. We' will call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#. KBcarstuff will not accept any packages without a valid RA number. KBcarstuff is not responsible for items returned without proper return information (customer's name, address and RA#) on or in the box.Log-in to your account here Defective itemsIf an item arrives in an unacceptable condition as a result of a manufacturer defect, we will send you a pre-paid return shipping label. To get a shipping label and a valid RA#, see our full return procedure above. Once you've received the label and the RA#, ship the defective item as instructed by your customer care specialist. Once we've confirmed the package is in transit we'll ship you a replacement.CreditsAll returned item(s) will be inspected upon receipt and must meet the following criteria for a credit:
Exchanges/ReplacementsItems to be replaced must meet the same conditions as items returned to KBcarstuff for a refund. Non-defective items returned for exchange must be in a new and ready-to-sell condition with all original packaging, paperwork and parts included. Defective items must also be returned with the same items included in the original order.If you request a replacement, we will ship your new item after we receive and process your return. Please allow 5-10 business days to process your return once it has been received. A restocking fee may apply to certain products. If you need a replacement item right away, we suggest placing a new order on our website, email us, or call us at 877-522-2701 for expedited ordering. Extra shipping charges may apply for rush orders. Non-returnable ProductsMost of the items available at KBcarstuff may be returned for full or partial credit. However, some items for your specific vehicle are not returnable. In the case of defect or our error, these items may be returned for full or partial credit, depending on the circumstances.Holiday ReturnsDuring the holiday season, KBcarstuff makes it easier than ever for you or your gift recipients to return items. On orders placed between Nov 26th and Dec 24th, you'll have up to 60 days from the time of delivery to return any item - double the standard 30-day policy.As with any of our returns, items must be in an unused, new condition and include original packaging and paperwork in order to receive a refund. All other standard return policies/procedures apply. Returns FAQ
How do I return an item?All return items require a Return Authorization Number (RA#). To get an RA#, log in to Order Status with your email address and password/order number and select the "Return Items" link. We' will call you or email you within 24-48 hours (allow additional time for weekends and holidays) with an RA#. KBcarstuff will not accept any packages without a valid RA number. KBcarstuff is not responsible for items returned without proper return information (customer's name, address and RA#) on or in the box.Log-in to your account here Can I get a Return Authorization Number (RA#) online?Currently, KBcarstuff cannot issue an RA# for your order completely online. You can request an RA# through your Order Status Page. We'll contact you with the RA# for your order by telephone or email within 1-2 business days.Can I exchange an item?Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. Just use the same return procedure used for returns to KBcarstuff. See our full exchange policy above.Who pays for return shipping costs?KBcarstuff covers return shipping costs if the return is due to a manufacturing defect or as a result of our error. You will be provided with a pre-paid UPS label to return the product(s) to us in this situation. Items returned for reasons other than defect or KBcarstuff error will not be provided with a pre-paid UPS return label. These returns include reasons such as "changed my mind," "did not like the product" and "ordered the incorrect product".I received the wrong item for my vehicle. What do I do now?First, verify that the part number you ordered and the part number you received are the same item. You can check this number from the receipt in your shipment against the part number on your email order receipt or in your Order Status Page.If the part numbers match, you may have ordered the incorrect part number for your vehicle. Please login to your Order Status Page and begin our return procedure. We'll process your return and exchange the item for the correct part (if available). If the numbers do not match, you may have been erroneously shipped the wrong part for your vehicle. While this is an extremely rare case, it can happen with the volume of orders we ship from our manufacturers and fulfillment centers. Login to your Order Status Page and begin our return procedure. A prepaid UPS shipping label will be sent for returning the incorrect item, assuming you received the incorrect part through our error. |
